YOUR CONSULTATION AND FIRST VISIT

1- Doctor looks like a doctor. Not a surfer. 
2- Doctor gives patient vigorous and friendly hand shake. 
3- Doctor does a consultation focusing and asking organic questions. Non pain related.
4- Doctor does thorough exam
5- Doctor takes X rays. Full spine when possible
6- Doctor rarely adjusts the patient on the very first visit 
7- Doctor explains the first visit charges at the end of the first visit, and how to pay at your front desk.
8- Doctor gives patient a day one book explaining the office and office procedure, services, etc.
9- Doctor releases the patient, asking their permission to wait to adjust on the next day and why.
10- Doctor give warm and re assuring send off to the patient.
11- Patient pays in full for the first visit with your front desk CA.
12- Patient gives your front desk CA all insurance information.( if applies)
13- CA gives patient appointment time and card for the next day.
14- CA gives the patient a warm and inviting send off.
15- All patient insurances are verified.( if applies)

DAY THREE AND FORWARD BASICS TO REVIEW

1- On each visit the adjustment is given first, and therapy second. This order is important for flow.

2- Each visit the staff, doctor, and front desk CA is warm, caring, addresses the patient using their name.

3- A travel card is used, not for note taking as a rule, but simply so the patient can get to the adjusting room on their own.

4- Doctor does touch and tell on each visit, explaining where the nerve goes, and what the adj is doing.

5- Doctor keeps each visit, adjustment short, sweet and to the point. 3-4 minutes is the rule.

6- Doctor does not talk about non chiropractic issues, weather, sports, etc. Stays focused on the patient.

7- Doctor send patient to therapy if the office does therapy, otherwise the pt is direct back to the front desk.

8- Doctor schedules a re exam and a re report every 3-4 weeks w the patient to keep them on track, or this is scheduled when the patient hints they may wish to terminate or cut back.

9- Doctor uses the smoke alarm drill frequently in the adjusting room to remind the patient that pain is not the problem.

10- Health care class is given.

11- Front desk CA collects in full what the patient owes each week using the one stop system.

12- Doctor hands patient, educational material at least once a week from the success game plan material. etc.

13- Doctor has patients make up all missed appointments.

14- Doctor and staff attends periodic training and motivational seminars/programs.

DAY TWO BASICS FOR REVIEW

1- Your CA give the patient a warm and inviting greeting on the second day when entering. Double handed handshake.

2- CA guides  patient to the report of findings room.

3- Report of findings room is the nicest, most professional room in your clinic. It’s a WOW room.

4- Doctor give warm, double hand shake, inviting greeting to patient.

5- Doctor gives complete  report of findings to the patient, using the "51 steps" outline, never skipping steps.

6- Doctor review x rays with patient

7- Doctor uses the smoke alarm drill to show patient pain is not the problem.

8- Doctor gives long term, non symptom recommendations.

9- Doctor gives patient a day two book with instructions

10- Doctor gives patient a chiropractic emergency card to carry with them. 

11- Doctor adjust patient for the first time, and gives home instructions.

12- Doctor takes patient to the CA for a financial consult.

13- CA reviews all forms, has them signed, copies to patient, and files the forms in patients file.

14- Front desk ca gives patient their mult appointment card, and pre schedules at least 12 visits in advance.  (note, these 12 visits are not the entire recommendations the doctor gave the patient, the CA is simply  pre scheduling the first 12 visits in advance.)

15- Front desk CA makes not in the appointment book when the 12th visit is scheduled, so that the second set of  mult appointment cards can be given on that day.

16- Health care class is scheduled with the patient, this is given preferably within 3 days of the first visit. 

17- CA gives patient warm send off.

18-  Doctor calls the patient at the end of the day, to see how the new patient is doing after their first adjustment.

1. Every success has a trail of failures behind it, and every failure is leading toward success.  Oftentimes our greatest insight comes from our failure, not from our accomplishments.  It’s a matter of taking each lesson and stepping forward with it.  At the end of the day, whether you choose to go with it, flow with it, resist it, change it, or hide from it, life goes on.  If what you did today didn’t turn out as you hoped, tomorrow is a new opportunity try again, or to do something totally different.  What’s important is to realize that you have a choice.

1. Never let your past dictate who you are today, but let it be a lesson that’s part of who you will become tomorrow.  No regrets.  No looking back in anger.  Just hold on to life and move forward.  We have no way of knowing what lies ahead, but that’s what makes the journey even more exciting – that’s what makes life worth living today.  Happy people know this, and that’s precisely why they make the most of the present.

The happiest people do not live with a certain set of circumstances, but rather with a certain set of attitudes.  They have the ability to manufacture their own optimism.  People who think optimistically see the world as a place packed with endless opportunities, especially in trying times.

Happy, successful people are often successful in the long run for one simple reason: they think about success and failure differently.  They don’t take everything that goes wrong personally, and they don’t get a big head when everything goes right either.  Follow in their footsteps.  Be a humble, life-long learner.  Never let success get to your head and never let failure get to your heart.

How you respond to the hard times is what shapes your character.  Remember, you become what you believe.  Look at things objectively.  Find the lesson and move forward.  Don’t let a hard lesson harden your heart for too long nor stop your pursuit of success for one moment!

1. Gratitude is arguably the king of happiness.  What’s the research say?  Can’t be any more clear than Dr. Sonja Lyubomirsky’s insight in The How of Happiness: “…the more a person is inclined to gratitude, the less likely he or she is to be depressed, anxious, lonely, envious, or neurotic.”  Bottom line:  Consider how very fortunate you are.  Consider it every day.  The more you count your blessings, the more blessings there will be to count, and the happier you will be.