PATIENT EDUCATION

Organic consult and exam on day one

Report on day two

Touch and tell

Health care Class

Regular re exam and re reporting

Weekly patient education handouts

Day one and day two books

In room dry erase boards

Patient education posters and charts

Reception and therapy area DVD's

Patient cyber letter/education/ monthly

For Details go to:  www.drjaymorgan.com 

Will the road ahead always be easy?  Not at all.  But will it be worth your while?  Absolutely.  Because the struggle is not found on the path, it is the path. True strength comes when you have so much to cry and complain about, but you prefer to smile and appreciate your life instead.  There are blessings hidden in every struggle you face, but you have to be willing to open your heart and mind to see them.  You can’t force things to happen.  You will only drive yourself crazy trying.  At some point you have to let go and let what’s meant to be, BE.

1. Who you affect is more powerful than who you are at any given moment.  Because nothing is as enduring as a great memory.  In the end, its only intangible ideas, concepts, beliefs, and feelings that last.  Stone cracks.  Wood rots.  Skin dies.  But great thoughts, beautiful experiences, and inspiring legends… they live forever.  If you can change the way people think and feel, the way they see themselves, and the way they interpret the world, it means you can change the way they live their lives, and how they affect others.  That is, by far, the longest lasting thing you can create.

NEW PATIENTS/DINNER WITH THE DOCTOR

HERE IS NOW IT WORKS:

1- IN YOUR PRACTICE IDENTIFY YOUR BEST REFERING PATIENTS

2- THIS IS PROBABLY 5-10 PEOPLE MAX

3-HAVE NICE INVITATIONS MADE UP......INVITE THESE PATIENTS TO A DINNER SPECIAL FOR THEM AS YOUR FAVORITE PATIENTS

4- IN THE INVITES PUT A RSVP

5-ALSO PUT IN A SMALL CARD WHERE THEY CAN LIST UP TO 3 PEOPLE THEY CAN REFER IN TO YOU FAMILY,, FRIENDS, LOVED ONES

6-CONTACT A LOCAL RESTURANT....WIHT A PRIVATE DINING ROOM FOR ABOUT 30 PEOPLE

7-SEE IF THEY CAN DO A REASONABLE BUFFET DINNER $10 A HEAD

8-INVITE YOUR CORE PATIENTS..AND MAKE THE DINNER MID WEEK

9-EXPLAIN U WANT THEM TO BRING THESE OF THEIR MOST IMPORTANT FRIENDS

10-ASK THEM TO RSVP

11-GIVE THE PTS A RUN DOWN OF THE DINNER ..GOOBER like a mini health care class right?

12- HAND OUT INVITES PERSONALLY TO THESE PTS ....DRJAY YES GOOB EXACTLY

13-HAND THESE OUT APPROX 30 DAYS IN ADVANCE

NOW LETS TALK ABOUT THE CLASS ITSELF :

1-HAVE A DVD THEY CAN WATCH ON HEALTH, CHIRO ETC 15 MINUTES

2-HAVE YOUR BEST PT OR PTS GET UP AND TEL THEIR STORY

3-TELL YOUR PERSONAL STORY WHY YOU ARE A CHIRO ETC...WHAT CHIRO IS,. UR MISSION STATEMENT

4-GIVE A MINI HEALTH CARE CLASS OR STRESS LECTURE ..GOOBER I can see this working great so far

5-DO THE CLOSE JUST LIKE THE STRESS LECTURE

-sometimes when we do these people come up to me and ask me about their conditions and if chiro can help.. if u are wondering or have questions or would like to be examined, here is a pac of info.goover the info,,, and gotothe sign in sheet, have them put down their name and numb. give u the sheet.

6-hand out the pacs

7-DO ALL OF THIS AFTER THE DINNER

8-THEN DO DESSERT.... WHILE THEY ARE EATING DESSERT.. U SMOOZE THEM TALK TO THEM,.. MINGLE ETC...

SYNOPSIS

1- MEET AND GREET

2-DINNER

3-DVD

4- HEALTH CLASS

5-MAKE OFFER CLOSE

6-DESSERT.. TALK TO THE PTS ONE ON ONE, MORE SIGN UPS

7-CALL THE SIGN UP PEOPLE, AND SCHEDULE THEM FOR A VISIT.. CONSULT, EXAM, FILMS, AND REPORT ON DAY TWO

8- THIS VISIT, UP  UNTIL THE FIRST ADJUSTMENT ON DAY TWO, IS COMPLIMENTARY..

9- GIVE THEM YOUR STANDARD REPORT, AND PUT THEM ON SCHEDULE

10-MAKE SURE THEY KNOW THE $ DETAILS, AFTER THE REPORT, YOUR FEES, AND THAT THE CHARGES START TODAY AT THE FIRST ADJUSTMENT. NO FREE ADJUSTMENT.

YOUR FRONT DESK CA.   A-Z

CORRECTLY USING YOUR OFFICE STAFF IS VERY IMPORTANT.  MOST OFFICE DO NOT HAVE A CLEAR PLAN FOR THIS

HERE R THE RULES

1- PHYSICALLY SEPERATE OFFICE PERSONEL

2- OUTLINE EACH EMPLOYEES JOB DUTIES AND DESCRIPTION

3- MAKE A LIST OF EACH CA’s DUTIES

4- PARKENSONS LAW

STATES A GIVEN AMT OF WORK TO GET DONE IS DIVISIBLE BY THE NUMBER OF PEOPLE ASIGNED TO DO IT WITH IN THE TIME FRAME ALLOWED. FOR EXAMPLE. LETS SAY U HAD 100 UNITS OF WORK THAT WAS BEING DONE BY ONE PERSON. TWO PEOPLE DOING THE SAME JOB WILL NOT PRODUCE 200 UNITS OF WORK IN THE SAME TIME FRAME.

5- NEVER HAVE A JOB WHERE EMPLOYEE HAS FREE TIME

6-USE AS FEW PART TIME PEOPLE AS POSSIBLE

7- INSTALL UR CAUSE, PURPOSE, PHILOSOPHY INTO UR EMPLOYEES...IF U HAVE A HIGHER CAUSE,, UR EMPLOYEES WILL TEND TO GET CAUGHT UP IN THAT AND BE MOTIVATE BY IT, RATHER THAN BY MONEY

8-REWARD EFFICIENT AND LOYAL EMPLOYEES

9-HAVE JOB DESCRIPTIONS

10- HAVE AN OFFICE POLICY

11- ALWAYS SET GOALS FOR ALL STAFF

EFFICIENT SYSTEMS FOR FT DESK

1- LARGE APPOINTMENT BOOK. NON COMPUTERIZED

2- TRAVEL CARDS TO GET PTS TO AND FRO THE ROOMS

3- A CLIP SYSTEM TO KNOW WHICH ROOMS ARE OPEN AND NOT

4- MULT APPNT CARDS

6- OFFICE POLICY

(Much of the new technology in Chiropractic is great, however experience in hundreds of offices has proven that some of the basics are better not changed. The above list is 6 such procedures.)

CHARACTERS OF A GOOD EMPLOYEE

-committed

- pleasant

- efficient

-bright

- people person

-dependable

- motivated

- positive

- enthusiastic

CHARACTERS OF A POOR EMPLOYEE

-performs poorly

- chronic late

- makes repeated mistakes

- not dependable

-misses work

-negative

- not a team player

OVERVIEW:

IF YOU EVER HAVE A BAD FEELING ABOUT AN EMPLOYEE, IN YOUR GUT OR IF U EVEN START DREADING GOING IN YOUR OFFICE THEN INNATE, YOUR GUT IS PROBABLY TRYING TO TELL U SOMETHING AND U NEED TO MAKE AN ADJUSTMENT.. CHANGE AS SOON AS POSSIBLE.

HOW MUCH SICK DAY DO YOU GIVE?

HERE IS HOW THIS WORKS FIRST VACATION PAY NONE FOR THE FIRST 6 MONTHS ON THE JOB'..THEN STARTING THE 7TH MONTH, THE CA ACCUMULATES 8/10'S OF A DAY FOR EACH MONTH.. SO AT THE END OF ONE YEAR.. OR 12 EQUAL MONTHS, THE CA HAS ACUM 5 EQUAL DAYS OF 8 HRS A DAY..SO FOR EXAMPLE, IF A CA HAS BEN THERE 7 MONTHS THEN THAT CA HAS ACCUM 8/10'S OF ONE DAY..8/10'S OF ONE DAY IS ABOUT 7 HOURS.

THERE ARE REASONS FOR THIS:

1- SO THE CA DOESNT GO OVER 5 DAYS THE FIRST YEAR VACA

2- SO THE CA DOENS WORK 6 MONTHS, TAKE A WEEK OFF, AND THEN QUIT.THEY HAV TO WORK THE FULL 12 MOTNHS TO ACCUM 5 DAYS OFF VACA.

3-THE SECOND YEAR IT ACCUM THE SAME WAY, BUYT THERE IS NO WAIT THE FIRST 6 MONTHS MEANING THE SECOND YEAR THE CA ACCUM 10 DAYS AT THE END OF THE SECOND YEAR..

4-CA CAN TAKE ANY VAC THEY WISH AT ANY TIME, AS LOONG AND THEY HAVE ACCUM IT...IF THEY DONT HAVE IT IN THEIR ACCUM BANK, THEY DONT GET IT

FRONT DESK JOB DESCRIPTIONS. YOUR FT DESK PERSON IS THE MOST IMPORTANT PERSON IN UR ENTIRE OFFICE..THIS IS THE # ONE CONTROL POINT. UR FT DESK PERSON HAS 8 SPECIFIC RESPONSIBILITIES:

1- ANS THE PHONE

2- APNT BOOK

3- PROCESS NEW PTS

4- MULT APPNT CARD

5- COLLECT MONEY

6- TRAVEL CARD SYSTEM

7- MISSED APOINTMENTS

8- SCHED AND PROCESS NEW PTS

BONUSES

BONUSES R BASED ON MULT CATEGORIES ..COLLECTIONS..PRODUCTION..PT VISITS..NEW NEW PTS..THIS IS BROKEN DOWN DAILY..MONTHLY..AND WEEKLY

1-GO BACK AND GET UR AVERAGES FOR THE PAST 3 MONTHS IN EACH CATEGORY..TAKE UR AVERAGES AND MOVE THEM UP BY 15%% APPROX..THIs IS UR BONUS LEVEL..UR NEW SET POINTS..WHEN U HIT THEM, U MOVE IS AHEAD IMMEDIATELY BY ANOTHER 15 %..

2-THEN U PUT A DOLLAR AMT ON EACH BONUS LEVEL

-DAILY IS $15

-MONTHLY IS $50

-WEEKLY IS $25

EACH TIME A GOAL IS HIT, U PAY IT OUT..  AND MOVE IT UP IMMEDIATELY ANOTHER 15%. SO, THERE A MULT LEVELS AND WAYS THEY CAN HIT THESE. LETS TAQKE AN EXAMPLE LETS SAY IN THE MONTH OF OCT YOU HIT, 4 WEEKLY GOALS.. THE BONUS PAY OUT WOULD B $100 EACH CA AND LETS SAY YOU HIT 2 WEEKLY, THE PAY OUT EACH CA OWOULD BRE $50. AND LET SAY U HIT 3 MONTHLYU GOALS, THE PAY OUT EACH CA WOULD BR BE $150..SO LETS SAY THE ON MONDAY..YOU HIT A DAILY GOAL FOR PT VISITS AND ONE FOR NEW PTS..THE PAY OUT WOULD BE $30 ETC ETC,, THE POINT BEING THERE ARE MULT WAYS THEY CAN BE HIT, AND MULT COMBOS ETC.. IT KEEPS IS INTERESTING, AND YOUR STAFFS MIND IN IT

THE LEVEL YOU ADD STAFF DEPENDS ON IF YOU DO THERAPY/REHAB/ OR ARE A NON THERAPY PRACTICE.  HERE ARE THE GENERAL STAFFING LEVELS.

IN A THERAPY PRACTICE:

- ONE CA CAN HANDLE EVERYTHING UP UNTIL YOUR OFFICE HITS 75 VISITS A WEEK, THEN YOU ADD FULL TIME CA # 2. THIS WILL TAKE YOU TO 150 PER WEEK, AT WHICH TIME YU ADD CA # 3.  THIS   WILL TAKE YOU TO 225 PER WEEK…  THESE EMPLOYEES NEED TO BE FULL TIME. ONCE YOU HIT 225 YOU CAN CONSIDER SOME PART TIMERS TO FILL GAPS

IN A NON THERAPY OFFICE:

-  ONE CA CAN HANDLE IT UP TO 120 VISITS A WEEK.  AT WHICH TIME YOU ADD CA # 2.  THIS WILL TAKE YOU TO 200, AT WHICK TIME YO U ADD CA # 3. THIS WIL TAKE YOU TO 350 PLUS PER WEEK

MESSAGE FROM DOCTOR JAY

I’m going to call this week’s message to you “WHAT ARE YOU REALLY DOING?”  Why you might ask?  Several reasons, first to just stay level in todays practice of Chiropractic take hard work and effort, but to grow and prosper, takes enormous effort!  There are no gimmies in practice anymore. With that in mind in mind there are two ways to grow. They are:

1-            Increased Collections

2-            Increased savings

Increasing collections. To do that you have to increase business. To increase business production you have to add more projects.  We week you are sent a minimum of 5 new patient projects.  20 a month. How many are you regularly adding each week? If not many, then why not? Weekly we have live chat rooms where you can interact with your peers on office growth, are you in most of not all of these?  If not why not?  The second Tuesday of each month we have a one hour live teleseminar training session. It simply doesn’t get any easier than this. Dial a phone, put in a code, and listen.  Front row seats. Do you and your office take full advantage of this each month?  If not why not?      

So this week’s message is going to ask you to take an honest look at these things. Pat yourself on the back for the good things done and doing. Make a list of the things not done or doing, and add them this week.  BE FULLLY DETERMINED THAT YOU ARE GOING TO DO WHAT EVER IT TAKES TO EARN MORE, AND SAVE MORE.  Above is your outline, it just doesn’t get any easier than this.    

      

NEW PATIENTS/GROUPON/LIVING SOCIAL

Today let’s talk coupons, in short Groupon and Living social.  When this first came out a few years ago, I had some Chiropractic clients do this, and I observed them. I found it interesting that none went back and did it a second time.  So I asked and they gave me several reasons why.  First they were flooded with hundreds of new patients. A great problem right? However the biggest reason I was given for not going a second time was the cost of processing the new ones, versus payment from Groupon, versus the ones that took care. In English it ended up being a money loser for most of them.

However I have noticed over the past 6 months, several other clients doing these, however adding a twist, such as a massage, or another service beyond a chiropractic exam.  Once again they are flooded with new patients, we are talking 300-400 on average (spread out over time/4-5 months average) but this time it seems to be working better. More patients are sticking, and the doctors are wanting to give it a second go. Why it is working better this time I’m not totally sure, but would imagine that they are getting their procedures down better for such high volume, or perhaps being able to weed out tire kickers early on.    

For starters if you do this, these coupon companies probably are not going to let you just do a first visit discount for straight Chiropractic. There will have to be something else tossed in. If you are not comfortable with this, they I suggest you pass and focus strictly on the 5 other new patient projects I send you weekly. However if you are ok with this, then I suggest you give it at least one shot.  Here is how it works:

1-            Google Groupon or Living Social in your area.

2-            Contact a sales rep for your local area.

3-            You will have to get in line and wait.

4-            They will probably have to toss something else extra in like a massage, or nutrition, or something other than the exam/ x ray first visit. 

5-            You will have to offer a steeply discounted first visit. And there is additional over head to consider if you offer additional services tossed in.

6-            These companies as a rule keep 50% of the funds, and send you a check for the other 50% from coupons purchased.

7-            Get ready to process hundreds of new patients over 4-5 months.

If you choose to do this these here is what you need to make sure is in line.

1-                  Solid first visit and follow procedures

2-                  Low overhead  

        3 -           Staff well trained

The last thing you want to do is get them in, stress the staff, raise overhead, and blow them out the door.  I have often wondered how the places I use these coupons at make it because usually there is at least a 50% discount and profit margins are not that large.  The only logical answer is repeat business down the road for eating establishments, and other businesses. For Chiropractors it has to be patient conversion to a care plan. If you are good to go on all of this then I say GREEN LIGHT. Try it at least once and go from there.

        

PLEASE FIRST CHECK WITH YOUR STATE BOARD ON THIS TO MAKE SURE IT IS LEGAL IN YOUR STATE TO DO THIS PROGRAM!!