PATIENT RETENTION

It is very important to focus on three vital patient retention steps.  First, make sure you re- examine all of your patients no matter what.  This doesn’t have to be a 4 hour re exam, it can be 2-3 minutes comprising of palpation, range of motion, etc.  Touch your patient.  Second, do a re report. Again, this doesn’t have to be extensive.  You simply need to convey to your patient three things. 

1- Where they were when they started care.

2- Where they are now.

3- Where the care is going, your goals, and mission.

Then step three happens on every visit, and that is touch and tell. Each visit tell your patient where the nerve goes, what it does, and what you are accomplishing with that days adjustment.  I suggest you tie it in with something organic if possible or applicable. If you do these three simple steps, the chances of you hitting a slowdown, diminish greatly.  As such your numbers should stay steady, and you can even grow some.  If we do not do these things, chances of patients finding excuses for skipping care becomes great.